Business Process Excellence

Adding Value & Reducing Waste

A bad system will beat a good person every time.
W. Edwards Deming
An expert is not someone who gives you the answer, it is someone who asks the right question.
Eliyahu M. Goldratt
You will be most effective when members can compliment each other without embarrassment and disagree without fear.
Peter R. Scholtes
Dealing with complexity is an inefficient and unnecessary waste of time, attention and mental energy. There is never any justification for things being complex when they could be simple.
Edward de Bono


Knowing what your purpose is.

Lean & Six Sigma Tools

Lean & Six Sigma

Business Canvas Kano

Change Management Activities & Deliverables

Activities Deliverables
Our Methodology is to use Lean & Six Sigma:
Lean; Continuous improvement (Kaizen); eliminating waste (lower price / increase quality), increasing value (Kano), adding resources to deal with demand (Kanban).

Our Objective using the Scientific Method:
Six Sigma (where appropriate):
1. Observe some aspect of the Business.
2. Invent a tentative description, called a hypothesis, that is consistent with what you have observed.
3. Use the hypothesis to make predictions.
4. Test those predictions by experiments or further observations and modify the hypothesis in the light of your results.
5. Repeat steps 3 and 4 until there are no discrepancies between theory and experiment and/or observation.

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Our Philosophy:
To advise Business and IT, in creating an efficient and value added infrastructure that delivers (information into knowledge) to all Stakeholders.

Over 30+ years experience with “out of the box” problem solving & working outside of “comfort zones”.

Analysing current state and improving it (As is - Where do you want to be?). Identifying the difference between potential and actual quality (waste).
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Christian Charles
Director of Technological Solutions & Process Excellence